Cancellation Policy

Beginning July 1, 2018 we require a credit card to be on file for all bookings.  

This cancellation policy has been adopted for ANY REASON including sickness and emergencies. This policy ensures that your therapist is compensated for the time they were available and ready to serve YOU. Thank you for understanding, respecting, and honoring our cancellation policy. Your therapist's time is valuable and they are not compensated unless actively providing therapy.

To honor the policy of Optimal Performance Massage, cancellations/changes to appointment time or duration must be received within 48 hours.

Failure to provide sufficient notice will result in a cancellation fee representing 50% of the original service fee. In the event a request is made to shorten the duration of a session at time of appointment, the client acknowledges they will be responsible for the full cost of the previously scheduled session. All no-show appointments will be charged the full amount of scheduled services. Cancelling an appointment within 3 hours of its start time will be recognized as a no show as sufficient time has not been granted to refill the time slot. The same cancellation fee applies if paying with a gift certificate or pre-paid series. If client is late to the appointment, that time will be deducted from the treatment time. If therapist starts a session late that time will still be honored. Family members and friends are always welcome to fill an appointment if original client cannot attend.

We require a credit/debit or HSA/FSA card to remain on file to reserve an appointment at the time of booking whether online or over the phone. Payment will not be charged at the time of booking. If two consecutive sessions are missed without a cancellation notification, all existing appointments will be cancelled. In our desire to be fair to all of our clients and out of consideration for our therapist's time, we have adopted these policies going forward. Failure to adhere to our cancellation policy will result in termination and all future appointments will be cancelled. Lastly, anyone associated with Optimal Performance Massage reserves the right to refuse service to anyone at any time for any reason.

2023 Fee Schedule for cancellations within 48 hours:

100% - No Show

$50 - 30 minute session

$75 - 60 minute session

$100 - 90 minute session

$150 - 120 minutes session

Thank you for understanding, respecting and honoring our cancellation policy. 

In health,

Sierra at Optimal Performance Massage and Bodywork

What our Clients are saying

I have been going to Sierra Hall for a number of years. She is literally one of the best and most attentive Massage Therapists I have ever been to. I can not recommend her more highly. She is absolutely fabulous. She has strong hands that serve to revitalize and rectify achy , overworked muscles. Sierra has the well trained ability to identify problems by touch before I can even verbally indicate to her areas of my concern. I always leave totally relaxed and “repaired”. Book a 60 to 90 minute session. You are worth it and so is this extraordinary massage therapist! Enjoy!

Cathy Watkins

Nurse Practitioner